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A Recipe For Building a Compliant Real Estate Chatbot

  • Zillow Group
  • SUNY Buffalo

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

In recent years, there has been significant effort to align large language models with human preferences. This work focuses on developing a chatbot specialized in the real estate domain, with an emphasis on incorporating compliant behavior to ensure it can be used without perpetuating discriminatory practices like steering and redlining, which have historically plagued the real estate industry in the United States. Building on prior work, we present a method for generating a synthetic general instruction-following dataset, along with safety data. Through extensive evaluations and benchmarks, we fine-tuned a llama-3-8Binstruct model and demonstrated that we can enhance it’s performance significantly to match huge closed-source models like GPT-4o while making it safer and more compliant. We open-source the model, data and code to support further development and research in the community.

Original languageEnglish
Title of host publicationIndustry Track
EditorsOwen Rambow, Leo Wanner, Marianna Apidianaki, Hend Al-Khalifa, Barbara Di Eugenio, Steven Schockaert, Kareem Darwish, Apoorv Agarwal
PublisherAssociation for Computational Linguistics (ACL)
Pages213-235
Number of pages23
ISBN (Electronic)9798891761971
StatePublished - 2025
Event31st International Conference on Computational Linguistics, COLING 2025 - Abu Dhabi, United Arab Emirates
Duration: Jan 19 2025Jan 24 2025

Publication series

NameProceedings - International Conference on Computational Linguistics, COLING

Conference

Conference31st International Conference on Computational Linguistics, COLING 2025
Country/TerritoryUnited Arab Emirates
CityAbu Dhabi
Period01/19/2501/24/25

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