Assessment of operator trust in and utilization of automated decision aids under different framing conditions

Ann M. Bisantz; Younho Seong

doi:10.1016/S0169-8141(01)00015-4

Assessment of operator trust in and utilization of automated decision aids under different framing conditions

Ann M. Bisantz
, Younho Seong

Undergraduate Education Office

University at Buffalo

SUNY Buffalo

Research output: Contribution to journal › Article › peer-review

2 Scopus citations

Abstract

Computerized aids may be used to support decision-making in a variety of complex, dynamic arenas. Of interest in these systems is the extent to which operators utilize and trust such systems, particularly under conditions of potential failure. A theoretical framework to describe potential factors affecting these issues, and an experiment to investigate the role of failure cause on trust and system utilization, are described. Results provide some support for factors in the theoretical framework, and also demonstrated the use of an empirically developed trust scale.

Original language	English
Pages (from-to)	5-8
Number of pages	4
Journal	Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium'
Volume	28
DOIs	https://doi.org/10.1016/S0169-8141(01)00015-4
State	Published - 2000

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10.1016/S0169-8141(01)00015-4

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Bisantz, A. M., & Seong, Y. (2000). Assessment of operator trust in and utilization of automated decision aids under different framing conditions. Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium', 28, 5-8. https://doi.org/10.1016/S0169-8141(01)00015-4

Bisantz, Ann M. ; Seong, Younho. / Assessment of operator trust in and utilization of automated decision aids under different framing conditions. In: Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium'. 2000 ; Vol. 28. pp. 5-8.

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abstract = "Computerized aids may be used to support decision-making in a variety of complex, dynamic arenas. Of interest in these systems is the extent to which operators utilize and trust such systems, particularly under conditions of potential failure. A theoretical framework to describe potential factors affecting these issues, and an experiment to investigate the role of failure cause on trust and system utilization, are described. Results provide some support for factors in the theoretical framework, and also demonstrated the use of an empirically developed trust scale.",

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Bisantz, AM & Seong, Y 2000, 'Assessment of operator trust in and utilization of automated decision aids under different framing conditions', Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium', vol. 28, pp. 5-8. https://doi.org/10.1016/S0169-8141(01)00015-4

Assessment of operator trust in and utilization of automated decision aids under different framing conditions. / Bisantz, Ann M.; Seong, Younho.
In: Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium', Vol. 28, 2000, p. 5-8.

Research output: Contribution to journal › Article › peer-review

TY - JOUR

T1 - Assessment of operator trust in and utilization of automated decision aids under different framing conditions

AU - Bisantz, Ann M.

AU - Seong, Younho

PY - 2000

Y1 - 2000

N2 - Computerized aids may be used to support decision-making in a variety of complex, dynamic arenas. Of interest in these systems is the extent to which operators utilize and trust such systems, particularly under conditions of potential failure. A theoretical framework to describe potential factors affecting these issues, and an experiment to investigate the role of failure cause on trust and system utilization, are described. Results provide some support for factors in the theoretical framework, and also demonstrated the use of an empirically developed trust scale.

AB - Computerized aids may be used to support decision-making in a variety of complex, dynamic arenas. Of interest in these systems is the extent to which operators utilize and trust such systems, particularly under conditions of potential failure. A theoretical framework to describe potential factors affecting these issues, and an experiment to investigate the role of failure cause on trust and system utilization, are described. Results provide some support for factors in the theoretical framework, and also demonstrated the use of an empirically developed trust scale.

UR - https://www.scopus.com/pages/publications/1842638306

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DO - 10.1016/S0169-8141(01)00015-4

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JO - Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium'

JF - Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium'

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Bisantz AM, Seong Y. Assessment of operator trust in and utilization of automated decision aids under different framing conditions. Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium'. 2000;28:5-8. doi: 10.1016/S0169-8141(01)00015-4

Assessment of operator trust in and utilization of automated decision aids under different framing conditions

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