TY - GEN
T1 - Citizen centered e-government? the case of national migration institute in the southern mexican border
AU - Garcia-Garcia, Luz Maria
AU - Ramon Gil-Garcia, J.
AU - Gómez, Victor
PY - 2015/5/27
Y1 - 2015/5/27
N2 - The purpose of this poster is to present the current state of this study. The objective is to know whether the Mexican National Migration Institute web portal provides the results users expect; in particular to obtain the entry permission to foreign workers, and if the process is easier, cheaper, and faster now with the implementation of information technolo-gies than it was before. This is particularly interesting, since the main users of these processes are not citizens, but na-tional from Central American countries. The question that leads this research project is the following, which are the or-ganizational and institutional variables that have inuenced the technological characteristics of INM's web portal and how those characteristics produced benefits and respond to the user's expectations? Are the inuences similar to the ones present in citizen-oriented applications and systems? To reach this goal a mixed methodology is applied with three different techniques: interviews of cofiee growers and Guatemalan workers, an assessment of the technical features of the web portal and an analysis of the oficial documents of National Migration Institute.
AB - The purpose of this poster is to present the current state of this study. The objective is to know whether the Mexican National Migration Institute web portal provides the results users expect; in particular to obtain the entry permission to foreign workers, and if the process is easier, cheaper, and faster now with the implementation of information technolo-gies than it was before. This is particularly interesting, since the main users of these processes are not citizens, but na-tional from Central American countries. The question that leads this research project is the following, which are the or-ganizational and institutional variables that have inuenced the technological characteristics of INM's web portal and how those characteristics produced benefits and respond to the user's expectations? Are the inuences similar to the ones present in citizen-oriented applications and systems? To reach this goal a mixed methodology is applied with three different techniques: interviews of cofiee growers and Guatemalan workers, an assessment of the technical features of the web portal and an analysis of the oficial documents of National Migration Institute.
KW - Labor migration
KW - Mexico-Guatemala
KW - Migration management
KW - User-centered E-Government
UR - https://www.scopus.com/pages/publications/84957670406
U2 - 10.1145/2757401.2757457
DO - 10.1145/2757401.2757457
M3 - Conference contribution
T3 - ACM International Conference Proceeding Series
SP - 327
EP - 328
BT - dg.o 2015 - Proceedings of the 16th Annual International Conference on Digital Government Research
A2 - Zhang, Jing
A2 - Kim, Yushim
PB - Association for Computing Machinery
T2 - 16th Annual International Conference on Digital Government Research, dg.o 2015
Y2 - 27 May 2015 through 30 May 2015
ER -