DiSCoL: Toward Engaging Dialogue Systems through Conversational Line Guided Response Generation

Having engaging and informative conversations with users is the utmost goal for open-domain conversational systems. Recent advances in transformer-based language models and their applications to dialogue systems have succeeded in generating fluent and human-like responses. However, those systems still lack control over the generation process toward producing contentful responses and achieving engaging conversations. To address this, we present DiSCoL (Dialogue Systems through Coversational Line guided response generation). DiSCoL is an open-domain dialogue system that leverages conversational lines (briefly convlines) as controllable and informative content-planning elements to guide the generation model in producing engaging and informative responses. Two primary modules in DiSCoL's pipeline are conditional generators trained for 1) predicting relevant and informative convlines for dialogue contexts and 2) generating high-quality responses conditioned on the predicted convlines. Users can also change the returned convlines to control the direction of the conversations toward topics that are more interesting for them. Through automatic and human evaluations, we demonstrate the efficiency of the convlines in producing engaging conversations.