Abstract
Some consulting firms are implementing processes and technologies that transform individual experience into organizational knowledge, preserve it, and make it available to their employees. Advocates of knowledge management believe that these practices accelerate collective learning, improve competitiveness, and facilitate response to market changes. This paper uses a systems approach to understand knowledge management practices in the context of one prominent consulting firm. It incorporates a number of influences that affect the firm and its ability to sustain knowledge, including staff departures, market shifts, and technological innovation. For example, staff departures diminish the store of knowledge in the firm, and market shifts and technological innovations make old knowledge obsolete. Knowledge managers must understand the dynamics imparted by these influences to ensure the future of the firm.
| Original language | English |
|---|---|
| Article number | 120 |
| Pages (from-to) | 64 |
| Number of pages | 1 |
| Journal | Proceedings of the Hawaii International Conference on System Sciences |
| DOIs | |
| State | Published - 2001 |
Keywords
- Dynamic modeling
- Feedback thought
- IT consulting
- Knowledge management
- Knowledge measurement
- Organizational knowledge
- System Dynamics
- Systems thinking
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