Telecommuting and job outcomes: A moderated mediation model of system use, software quality, and social Exchange

Jason Kuruzovich; William “Patch” Paczkowski; Timothy D. Golden; Soheil Goodarzi; Viswanath Venkatesh

doi:10.1016/j.im.2021.103431

Telecommuting and job outcomes: A moderated mediation model of system use, software quality, and social Exchange

Jason Kuruzovich
, William “Patch” Paczkowski
, Timothy D. Golden
, Soheil Goodarzi
, Viswanath Venkatesh

School of Management Acad

Binghamton University

Rensselaer Polytechnic Institute
Florida Atlantic University
Virginia Polytechnic Institute and State University

Research output: Contribution to journal › Article › peer-review

62 Scopus citations

Abstract

This research investigates an artifact-centric view of the telecommuting experience, examining how system use and software quality influence job outcomes of telecommuters. We develop and test our moderated mediation model in a cross-organizational study of 184 teleworkers. Results show the extensive use of telecommuting systems negatively impacts social exchange processes and job satisfaction, organizational commitment, and job performance of telecommuters, underscoring limitations of virtual interactions. However, high-quality software can moderate this negative effect, because the negative relationship between telecommuting system use and job outcomes becomes nonsignificant, as telecommuting software quality increases.

Original language	English
Article number	103431
Journal	Information and Management
Volume	58
Issue number	3
DOIs	https://doi.org/10.1016/j.im.2021.103431
State	Published - Apr 2021

Keywords

Social exchange
Software quality
System use
Telecommuting

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10.1016/j.im.2021.103431

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title = "Telecommuting and job outcomes: A moderated mediation model of system use, software quality, and social Exchange",

abstract = "This research investigates an artifact-centric view of the telecommuting experience, examining how system use and software quality influence job outcomes of telecommuters. We develop and test our moderated mediation model in a cross-organizational study of 184 teleworkers. Results show the extensive use of telecommuting systems negatively impacts social exchange processes and job satisfaction, organizational commitment, and job performance of telecommuters, underscoring limitations of virtual interactions. However, high-quality software can moderate this negative effect, because the negative relationship between telecommuting system use and job outcomes becomes nonsignificant, as telecommuting software quality increases.",

keywords = "Social exchange, Software quality, System use, Telecommuting",

author = "Jason Kuruzovich and Paczkowski, \{William “Patch”\} and Golden, \{Timothy D.\} and Soheil Goodarzi and Viswanath Venkatesh",

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AU - Kuruzovich, Jason

AU - Paczkowski, William “Patch”

AU - Golden, Timothy D.

AU - Goodarzi, Soheil

AU - Venkatesh, Viswanath

PY - 2021/4

Y1 - 2021/4

N2 - This research investigates an artifact-centric view of the telecommuting experience, examining how system use and software quality influence job outcomes of telecommuters. We develop and test our moderated mediation model in a cross-organizational study of 184 teleworkers. Results show the extensive use of telecommuting systems negatively impacts social exchange processes and job satisfaction, organizational commitment, and job performance of telecommuters, underscoring limitations of virtual interactions. However, high-quality software can moderate this negative effect, because the negative relationship between telecommuting system use and job outcomes becomes nonsignificant, as telecommuting software quality increases.

AB - This research investigates an artifact-centric view of the telecommuting experience, examining how system use and software quality influence job outcomes of telecommuters. We develop and test our moderated mediation model in a cross-organizational study of 184 teleworkers. Results show the extensive use of telecommuting systems negatively impacts social exchange processes and job satisfaction, organizational commitment, and job performance of telecommuters, underscoring limitations of virtual interactions. However, high-quality software can moderate this negative effect, because the negative relationship between telecommuting system use and job outcomes becomes nonsignificant, as telecommuting software quality increases.

KW - Social exchange

KW - Software quality

KW - System use

KW - Telecommuting

UR - https://www.scopus.com/pages/publications/85102129037

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DO - 10.1016/j.im.2021.103431

M3 - Article

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JO - Information and Management

JF - Information and Management

IS - 3

M1 - 103431

ER -

Telecommuting and job outcomes: A moderated mediation model of system use, software quality, and social Exchange

Abstract

Keywords

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