Utilizing the uses and gratification theory to understand patients use of online support groups

Victoria Kisekka; Wencui Han; Raj Sharman

Utilizing the uses and gratification theory to understand patients use of online support groups

Victoria Kisekka
, Wencui Han
, Raj Sharman

Stony Brook University, University at Buffalo

SUNY Buffalo

Research output: Contribution to conference › Paper › peer-review

2 Scopus citations

Abstract

Online support groups (OSGs) have emerged to provide a venue for patients to communicate about specific conditions, medications, and other health-related topics including support. Using the Uses and Gratifications theory, this study investigated the critical factors that influence a patient's decision to use OSGs. The work contributes to existing work by exploring how cognitive needs, tension free needs, and physicians support impact patients' OSGs usage. The relationship between self-management and OSGs usage is examined as well. Based on the analysis of 1927 records, the results show that frustration in information search, tension-free needs, and physician support were positively associated with OSGs usage. Perceived self health management was negatively related to OSGs usage.

Original language	English
State	Published - 2014
Event	20th Americas Conference on Information Systems, AMCIS 2014 - Savannah, GA, United States Duration: Aug 7 2014 → Aug 9 2014

Conference

Conference	20th Americas Conference on Information Systems, AMCIS 2014
Country/Territory	United States
City	Savannah, GA
Period	08/7/14 → 08/9/14

Keywords

Online support groups
Patient-physician communication
Patients needs
Uses and gratification theory

Cite this

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title = "Utilizing the uses and gratification theory to understand patients use of online support groups",

abstract = "Online support groups (OSGs) have emerged to provide a venue for patients to communicate about specific conditions, medications, and other health-related topics including support. Using the Uses and Gratifications theory, this study investigated the critical factors that influence a patient's decision to use OSGs. The work contributes to existing work by exploring how cognitive needs, tension free needs, and physicians support impact patients' OSGs usage. The relationship between self-management and OSGs usage is examined as well. Based on the analysis of 1927 records, the results show that frustration in information search, tension-free needs, and physician support were positively associated with OSGs usage. Perceived self health management was negatively related to OSGs usage.",

keywords = "Online support groups, Patient-physician communication, Patients needs, Uses and gratification theory",

author = "Victoria Kisekka and Wencui Han and Raj Sharman",

year = "2014",

language = "English",

note = "20th Americas Conference on Information Systems, AMCIS 2014 ; Conference date: 07-08-2014 Through 09-08-2014",

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TY - CONF

T1 - Utilizing the uses and gratification theory to understand patients use of online support groups

AU - Kisekka, Victoria

AU - Han, Wencui

AU - Sharman, Raj

PY - 2014

Y1 - 2014

N2 - Online support groups (OSGs) have emerged to provide a venue for patients to communicate about specific conditions, medications, and other health-related topics including support. Using the Uses and Gratifications theory, this study investigated the critical factors that influence a patient's decision to use OSGs. The work contributes to existing work by exploring how cognitive needs, tension free needs, and physicians support impact patients' OSGs usage. The relationship between self-management and OSGs usage is examined as well. Based on the analysis of 1927 records, the results show that frustration in information search, tension-free needs, and physician support were positively associated with OSGs usage. Perceived self health management was negatively related to OSGs usage.

AB - Online support groups (OSGs) have emerged to provide a venue for patients to communicate about specific conditions, medications, and other health-related topics including support. Using the Uses and Gratifications theory, this study investigated the critical factors that influence a patient's decision to use OSGs. The work contributes to existing work by exploring how cognitive needs, tension free needs, and physicians support impact patients' OSGs usage. The relationship between self-management and OSGs usage is examined as well. Based on the analysis of 1927 records, the results show that frustration in information search, tension-free needs, and physician support were positively associated with OSGs usage. Perceived self health management was negatively related to OSGs usage.

KW - Online support groups

KW - Patient-physician communication

KW - Patients needs

KW - Uses and gratification theory

UR - https://www.scopus.com/pages/publications/84905991461

M3 - Paper

T2 - 20th Americas Conference on Information Systems, AMCIS 2014

Y2 - 7 August 2014 through 9 August 2014

ER -

Utilizing the uses and gratification theory to understand patients use of online support groups

Abstract

Conference

Keywords

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